FAQ'S

Most Common Faq's

How do I report an incident?

Kindly contact our customer service and they will gladly listen to your concerns and help you out.

Tracking Your Shipment.

Muvme provides real-time GPS tracking for shipments moved through our mobile app.

What if my items are damaged in the journey?

Carriers are liable to shippers for loss or damage to the items in accordance with
applicable law. Muvme has an internal team that helps facilitate resolution and support our shippers in the case of items loss or damage. This team will coordinate your claim communications with the carrier.

How do I get in touch with you if I have a problem?

Please get in touch with our support team by email: General inquiries: [email protected]

Who is eligible as a Carrier and how do I sign up?

Any authorized carrier can sign up with Muvme DMCC. The app can only be used Drivers who are authorized to receive bookings after verification by our team. As a driver, you can sign up, submit your information, license number, plate number and give us your banking information so we can pay you. Once you’re approved you can start your trips. It’s that simple!

Where does Muvme operate?

Muvme currently operates in the United Arab Emirates.

How quickly can I get a vehicle?

You will receive a confirmation from us within seconds after you fill in the information required and accept the cost, from the time of booking. Once that is done, the vehicle availability and its details will be shared with you in a few minutes. It should take no longer than 20 minutes for the driver to reach your pickup location once the driver details are assigned. In case of any delay or other clarifications, you can reach out to our Customer service team via chat, email or phone call. They would love to help you.

What is the Muvme platform for shippers?

Muvme is a free, easy-to-use platform that uses the best technology from Muvme’s popular loads-shipping service. It allows shippers to see upfront prices on shipments and tender their loads at the touch of a button. The ultimate aim of Muvme is to make the lives of both shippers and truck drivers easier, with transparent, upfront pricing, visibility to their truck(s) location(s), fast payment, and the ability to easily and simply book a truck for their load(s).

How do I sign on to the Muvme platform for shippers?

Once you’ve signed up through our mobile app, you should have received an email from Muvme with a link to set your password. You can click the link there to set your password and access the services of Muvme through our mobile app. If you cannot find this email, please reach out to us at [email protected] and we’ll be happy to help!

How does the Muvme app work?

The Muvme apps are free and available in the App Store and Google Play Store. The Muvme apps list loads that you can book right from your phone. Once you book one of the loads, the load will then be confirmed by your carrier, so please only book loads that you and your carrier are willing to take.

How do I get started with Muvme as a Shipper?

To sign up you’ll need to download our App, agree to our contract and link a
Credit Card or Bank Account to start making bookings.

Can I change my drop location after the booking is confirmed?

The app does not accept changes in current configuration. However our customer team can make changes for you.

A SHORT BRIEF

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